Help Desk Utility replaces the complexities of traditional Novell administration applications such as ConsoleOne, iManage, and NWAdmin for help desk user management functions. Help Desk provides supports for the "top ten" user management tasks traditionally performed by help desk operators. With HDU, non-IT trained individuals are able to carry out tier one help desk tasks for Novell and GroupWise account management.

	A free WYSIWYG editor for the design of Web content using HTML and SVG (Scalable Vector Graphics). Features include an advanced Text Editor with spell checker and link editor, vector graphics editor, a Renderer with support for radial shading, linear shading and transparency, enhanced page layout including a snap-to grid and tabs, and an FTP client for publishing directly to your web site.

RESETID allows users without "admin" rights to reset passwords and intruder lockouts without granting them full access to your entire Netware tree. ResetID can exclude user accounts (by group membership) that cannot have their password or lockout reset. The software includes a server NLM that provides the secure reset function and a Windows program to select accounts for resetting. Licensed on a per-server basis with unlimited use of the Windows ResetID client. Join the Fortune 500 clients who lower their network management costs by allowing Help Desk staff to safely reset passwords without involving costly network managers. The trial edition of ResetID will reset five user accounts before unloading at the file server. The ResetID NLM works best with Netware 5.x or 6. The Windows client requires Windows 9x, WinNT/Win2k/WinXP for the client front-end.

With its easy-to-use graphical user interface, the HelpDesk module of PatchLink.com’s WebConsole Network Management Suite empowers helpdesk staff, giving them the level of administrative directory access they need to address 60 percent of end-user network problems. Equipping a team with HelpDesk reduces operating costs, improves response times to end-users and increases enterprise productivity—allowing the IT department to concentrate on more mission-critical tasks. With all security and user rights managed from within Novell Directory Services or Active Directory, HelpDesk allows an organization to delegate less specialized support tasks to helpdesk personnel while maintaining the overall security and integrity of the network.

User-friendly and powerful help desk software for small to large companies. Multi-user, client/server and internet-enabled database. Scales down to FREE 'Express' edition after trial period. * Capture and log call information * Complete customer database * Multi-user support for any size business * Route calls to the appropriate person * Automatic call escalation based on user-defined criteria * Central database where all logged calls are stored * Internet-enabled for off-site access to help desk information * Reporting and querying capabilities against logged data * Integrates with your own email system * Easily email call information to your customer * Client/server-enabled database for superior speed and data integrity * Automatic local backup and recovery of ticket information in the event of hardware failure

	Client/server helpdesk utility for resetting user passwords on Netware 3,4 and 5. Supports grouping so help desk personnel can only change passwords where they are authorized. Client looks and acts like NWAdmin. Now Supports NDS for NT!!

	Enables Helpdesk to reset passwords, increase grace logins, increase/decrease concurrent network connections, modify group membership, reset intruder lockout. Also, quickly check the account status of users.

	Console util to add/remove print queue operators - FAST!

	NDSAdm2 is a simple Helpdesk-type utility that allows authorized users to perform the following tasks: Change the NDS password for NDS users. Reset grace login limits. Reset intruder detection lockouts. Disable user accounts. These functions do *NOT* require the users to be granted any special NDS rights. 274k WIN 4x 5x

WSetPass by Nick Payne 1994-1997. Windows-based password management for bindery NetWare file servers. It allows you to change a password on any server without having to explicitly log in first. You can synchronize a password across every server on your net. Set it up for your users to change their passwords on all servers on which they have accounts. Much swifter and more convenient than SYSCON for managing passwords. Small enough for your help desk staff to leave running continuously. 142k WIN

	NDSAdmin is a simple DOS-based Help Desk-type utility that allows users with sufficient rights to perform the following tasks: 1. Change the NDS password for NDS users. 2. Reset grace login limits. 3. Reset intruder detection lockouts. This tool is meant for Help Desk people so that they do not need to access the more "bulkier" NETADMIN or NWAdmin programs DOS 4X

	Provides a facility which allows non-SUPERVISOR equivalent users to reset locked out ID's and change passwords, allows help desk personnel to perform this supervisor function without giving them unlimited access to the network

	Password changing utility, change user's passwords on other file servers etc 115k DOS

	Switch supervisor equivalence on/off , allows to switch supervisor equivalence on/off when needed, do your daily work as normal user, and be supervisor only when needed, includes DOS and Windows version, no security gap, since you have to be supervisor equivalence to initialize, from Wolfgang Schreiber

	Allows students or employees to sit down to a terminal and request an account on a Novell/ Server DOS 3x